Poughquag
Pleasant Ridge Pizzeria

Pleasant Ridge Pizzeria

2859 Route 55, 12570, Poughquag, United States

Pizza • Italian • Pizzeria • Sandwiches


"Very dissapointed! My family has always ordered from here. Yesterday my son went with his friends and ocalled in a food order. My son ordered fried calamari for the first time from here which he said looked weird and didnt taste right. Since him and his friends ate in the car he had his friends taste it aswell which they agreed something was off. So he took it back inside and simply asked if he can replace it or get his money back. An older white haired man behind the counter told him no it looks fine. So my son asked him to taste it himself. The man tasted it and said it tasted fine,obviously he would say that. So my son threw it all away and left. I wonder if that man would have responded to an adult not liking their meal that way? We will no longer order from them because of this incident and the way that man handled it. This is all it takes to loose buisness from an entire family unit. If you are in a restaurant buisness you must handle a situation like this better than how you did. Not risk loosing customers. Now my son had put a piece in a tissue and brought it home to me just to make sure. And i have to agree there was definetly something wrong with the calamari. We love calamari and try it at different places. Me as a mother and customer is in shock that the older man wouldnt replace it. The entire order was thrown away. Its seafood for godsake, your restaurant truly wants to serve old seafood? Your restaurant wantd to risk food poisoning? No longer will i order catering from you. All for $13 bucks and old seafood. I ld cater food yearly for my family gathers for the past 5 yrs. I truly feel my sonwas disrespected because hes a kid and this would not have happened if I went in to complain about my food."