"It's disappointing when you truly love a restaurant, only for them to make changes that make you hesitate to go back. This place has always been my favorite for food; their cheesesteaks and quesadillas are amazing. However, tonight I decided to try something different and ordered the grilled shrimp and fries. I placed my order through DoorDash, and my delivery driver arrived in about 5 minutes. Unfortunately, when the food arrived, the shrimp were dry and rubbery, the rice was unappetizing, and the fries were soggy and looked like leftovers! I've never had a bad experience at this restaurant before, so I thought it was best to call and let them know. The person who answered, whom I think was the manager, told me to contact DoorDash and then hung up on me. As a loyal customer, I find this level of customer service unacceptable. I suppose some restaurants just lead to disappointments like this occasionally."