"Today, on June 8, 2023 at 11am, I went in for lunch. I usually enjoy mixing my pho, and this time I ordered a small pho with veggie broth, no onions, and soft tendon with crab meat. Initially, the server refused to add crab meat for some reason, but eventually relented. I also requested extra lime, which I have never had an issue with in the past. However, this time they gave me only 2 extra lime wedges, and then tried to charge me $1.00 for them. This struck me as ridiculous, especially considering my long-standing patronage.
The service overall has declined, with some great servers like Tren no longer being present. The current staff members, both an older man and a young man, are not effective and even demand tips despite providing subpar service. The restaurant must consider hiring more competent individuals to improve the overall customer experience."
