"I have been here multiple times and quite frankly won’t be coming back. Let me start by saying the food is fantastic, but if you don’t have basic customer service skills, you will lose me and a lot of other clients. First, I call, and the women who answered placed me on hold before I even heard what she said. After waiting ten minutes she answers and goes straight to asking me what I wanted. Didn’t apologize for the long wait or anything. Second, I go to pick up my order. I walked in and saw African American woman) her by the cash register, waited a whole minute and said hello to her. She didn’t acknowledge me as I entered and was more pre occupied with whatever task she had. Tells me she’ll be right with me. She then proceeds to pack other orders in front of me having me wait, and it’s not only after five minutes of standing there she asks if I was picking up. I proceed by giving her my name as she walks away and goes to the kitchen. She comes back and says, you still have five minutes. I take out my wallet and I’m ready to pay and she not only doesn’t pay me any mind but starts packing up another salad. I’m like, literally I’m the only client in front and you can’t even charge me for the food I’ve been patiently waiting for. I walked away and won’t be coming back. With the last few years being as rough on the restaurant business as it has been, I can’t believe one, she would be hired for this type of job customer facing) and two, either she’s inadequate to do this or didn’t receive basic training. Both, faults of the establishment. And quite frankly, pizza restaurants are a dime a dozen and if you’ve lost me, I could only imagine how many more you will lose."
