"Disappointing visit. My husband and I went to Oakcrest for lunch today. Rather, we attempted to get lunch today. We walked in, seated ourselves as the sign directed. And waited. Two servers walked past us multiple times. They went to the back and seemed to look over the dining room, but never saw us. One stood there drinking a glass of tea as she glanced around. But no one seemed to recognize that anyone had walked in and taken a seat. We were the only people there that had no drinks, napkins, or silver that should have been a pretty good indication that we needed service. We finally stood and made our way back to the door and still no one spoke. Last chance to gain these steady customers. Edited to respond to owner's response. Indeed. Mistakes happen. We all make them. Perhaps this could be a good learning opportunity for your staff. Walking around, drinking their ice tea and not appearing to care about doing their job should not be the priority in any customer service situation. Someone walking in for the first time should be greeted and not made to feel invisible. These servers cost you our two lunches that day, along with future business."
