"On 11/26/2022 I went to Victors Mexican Grill and ordered 2 bowls, 2 8oz mild salsas, and a kids taco combo. The rice in all 3 of the meals was not cooked thoroughly and was hard. I went to Victors with all of the food items and asked for a refund. Theshift leader named Carolina advised me she was unable to refund me and can only replace the kids meal. I showed her all of thefood items and advised her ALL of the meals rice was hard and not cooked all the way. She then advised me she can only refund mefor the rice portion of the kids meal. This made no sense as I brought all food items hardly touched. The shift leader advisedme she was unable to refund me and would have her management issue my refund. Now I must wait until their management of thislocation contacts me to issue a refund. I used to be a fan of Victors. However, I will never return after this experience andstill not being issued a refund when I returned all items. I truly hope the owner of Victor's Mexican Grill re-trains theirstaff. I have never been to a restaurant or place that is unable to issue a refund."
