"We 've always had a great experience here. We 've ordered take-out weekly for 3 months, and never had a problem. But today changed my opinion of this diner. When I called to order, I was put on hold for several minutes until I hung up. This happens, theymust have been busy. I called back a few minutes later and placed my order. They said 15-20 minutes which is normal for a busy day. No problem, I always plan for around that. When I got to the restaurant, they didn 't have an order in under myname, and it turned out it never got put in from paper to the computer. These things happen, I took it in stride. I had apleasant conversation with the woman at the register and just waited patiently for the order. I paid and tipped as usual. WhenI got home, the Eggs Irish was leaking and looked like soup with undercooked egg. I called back and was told they could make anew one. So I went back to pick it up. Let me be clear all of the above was excellent customer service. When I got there, theserver apologized and bagged the replacement meal. A man was sitting where they tend to have a laptop. I was asked if I had theoriginal. I said no, and asked the server if I could see the new one to make sure it was ok (It was). The man said we can 't dothat then but backtracked and said they 'd do it today only, but never again and that they have too much going on today (itwas mostly empty). I simply said ok and took the replacement meal, not interested in arguing with him. The replacement meal wasgood, but the attitude of this man has made me lose my appetite for this particular diner."
