"I’ll start off by saying The West End has a very fun and lively atmosphere. All of the staff we interacted with while there were very nice and friendly. There was a live band and full production crew, but we left during the sound check before they got all the audio levels set properly. Unfortunately, this is where the good stuff stopped for me. The service was painfully slow. Our waitress was nice, but appeared to have tables scattered all over the place, with us on the opposite end of where most of hers were. Refills only came once requested and there was quite a wait for them still after. The sidewinder fries are good, but everything else I’ve had was disappointing. This was my second time visiting The West End. On my first visit, I ordered the spicy chicken sandwich. The chicken itself tasted like a frozen, processed, low quality patty. It wasn’t spicy at all either. The roll it came on was good, but that was about it. On today’s visit I has the pretzel sticks for an appetizer and tried the West End Beef Sandwich for my meal. The pretzels tasted like they were frozen, but weren’t too bad considering. The sandwich however was overloaded with cheese on one side and came out on a soggy roll from the au jus spilling on the plate before being served. The cheese overwhelmed the overall taste of the sandwich. The meat itself wasn’t bad, but that was not enough for me, so I returned it for something else. I tried the chicken fingers and fries and although the sidewinder fries are good, the chicken fingers were also frozen. They weren’t decent frozen chicken fingers either, like the patty from the spicy chicken sandwich, they were also clearly processed and low quality. It’s disappointing because it feels like the restaurant has so much untapped potential. I think if they adjust their staffing a bit and maybe use a different food vendor, they could really up their game and do even better."
