"As soon as I received my meal, I asked the server about it. He insisted there was no cilantro, just green onion, while pointing to my husband's pho, which indeed didn't have any cilantro. They looked completely different, but he kept insisting. I then picked up the cilantro and asked, "What is this?" Instead of addressing my concern, he just walked away and started speaking Vietnamese to the owner or another server.
The server, who appeared to be the owner, came over and told me they could take the soup back but offered no apology. I couldn't believe it! His attitude was terrible. Since I don't have an allergy to cilantro—just a strong dislike—I would have simply picked it out if they had acknowledged my concerns. I’m used to situations like this happening, but if they had just apologized, it would have been fine. However, that didn't happen.
After some back and forth, my husband lost his appetite and couldn't eat either. I went to the counter to pay for his meal, which he didn’t touch. The server or owner then started yelling at me, saying they didn’t want customers like us. He showed me the order ticket he wrote, which was in Vietnamese—something I can't read—and claimed he confirmed with the chef that there was no cilantro in the order. Really? What was in my soup then if not cilantro? Are you telling me that your chef can't tell the difference between cilantro and green onion? I literally picked the cilantro out of the soup and showed it to you!
It’s clear they don’t want us back, and frankly, that's just fine with us. There’s no way we will ever return to this establishment. I do not recommend it to anyone. My husband and I deserved way better than this awful treatment."
