"I am a customer of Nardelli's, whether it be in Oxford, Southbury, or Waterbury. I have never had a bad experience at any of these locations. However, I recently called the Waterbury location at 7:50 to order a grinder, and despite being only 3.7 miles away, they basically refused to take my order. Instead, they told me to order from the Southbury location, prioritizing leaving on time over customer service. Having worked in the service industry before, I know that when a customer wants to make a purchase, you should always take their order. I will never set foot in this location again. It is disappointing to see that the employees at the Waterbury Nardelli's prioritize themselves over the customer. What a shame."
