"I placed a pickup order through DoorDash, and when I got to the restaurant, I provided my name, Christian W. To my surprise, the staff told me that someone had picked up my order an hour earlier. I attempted to explain that it was a pickup order, but they insisted it wasn't. Even after I showed them the order details, they refused to acknowledge their error. To make matters worse, they said I would have to pay again if I wanted my food. This is really unprofessional. Additionally, the staff was consistently rude, refusing to take accountability for their mistakes. Instead, they rushed me and expected me to pay a second time. Thankfully, DoorDash issued a refund, but the staff's behavior significantly tarnished the experience."
