"Then, someone walked in and started chatting with the staff. I assumed he either worked there or was friends with the employees, as I overheard him mention he was dating someone who worked there. Everything was going well until he asked one of the workers, in a very condescending tone, whether we had ordered anything. The worker explained that we had ordered fries and cookies, but that they couldn't make the fries. The man then loudly exclaimed, “What, are they stupid?”
If making my order had been a hassle for them, they could have simply told me, and I would have gladly left. Instead, I was met with dirty looks from the staff and being called stupid—this was completely unacceptable and belittling. I should note that not all the employees were rude; one staff member, despite giving me dirty looks, was still polite. However, the man who walked in and another worker were particularly unfriendly. As my friends pointed out, the man continued to cast us dirty looks as we departed.
I understand it can be frustrating to have a customer come in so close to closing time. Having worked in food service and customer service myself, I know how it feels. They could have simply been honest and explained they were about to close and couldn’t take my order. I wouldn’t have been upset in the least. But the dirty glares, name-calling, and overall discomfort I felt were simply too much. We weren't rude or loud; I made my order politely, sat down, and wished them a good night."
