"We used to order our wings from this place all the time because the food and delivery service were excellent. However, that was not the case anymore. Last year, we experienced a significant delay with a delivery order that took over an hour to arrive, and we live only half a mile away. When it finally came, the food was cold and the order was wrong. The manager did make it right by sending a fresh order, which was hot upon arrival, but we decided then that we wouldn’t order from them again.
Fast forward to today, we thought we’d give them another shot and see if they had returned to their former glory. We ordered four grilled chicken wings with honey BBQ dipping sauce, a side of ranch, six regular wings, and garlic parmesan tater tots. After 50 minutes, I called the restaurant, reminding them that we’re only half a mile away. The person who answered assured me that the order was out for delivery and would arrive in about 10 minutes. However, after hanging up, I checked the order tracker and saw that the food was still at the restaurant. I figured at least it wouldn’t be cold—how wrong I was!
I tracked the driver on the app, and he went in the wrong direction. After making a U-turn, he finally got to my street but turned down a crossroad just two houses away from me. He must have had to turn around again because he ended up back on the main road, barely pulling into our driveway to deliver the food.
Once inside, I opened the bag to find the order was completely messed up! Instead of grilled wings, I received breaded wings, and the tater tots were regular ones instead of garlic parmesan. To top it off, there was no ranch dressing included. The wings were lukewarm at best, and the tater tots were totally cold and unappetizing.
So, this was my second chance at a $34 order from this place, and I can say for sure we will never order from them again. Fool me once, shame on you; fool me twice, shame on me—never again! It's really disappointing because they used to be our go-to wing spot, but not anymore. I’ll also be sharing my experience on other social media platforms because people need to know that they no longer care about providing good service."
