"I have ordered from this place multiple times and have never had an issue, until today. I placed my order online, like I have multiple times and ordered the incorrect items. We do the dinner combo instead of the traditional meals, after I realized it I had called them to see if they could change it, when I was told they could not because it was already paid for I was completely fine with that. The issue I had was that when I made my phone call, I was told that my food was already ready, that also being another reason they couldn 't change my order. So I proceeded to go pick up my order and it was not ready, after waiting approximately 10-15 mins, I asked to speak to the manager. When the manager approached the counter she rudely stated What 's the problem? So I calmly let her know I understood that they couldn 't change my order and I was completely fine with that, but I did not appreciate being lied to about my order being ready and that if it wasn 't ready they shouldn 't have stated so on the phone call. Instead of being understanding and just offering a simple apology, which I would have gladly taken, she starts to get loud and yelling about a refund, I continued to state it is not about the money but being lied to as a customer and to try to see it from my point of view. Needless to say she basically threw my money at me and yanked the food off of the counter. I will never deal with this establishment again, you do not treat your customers this way. Regardless of the lie just a simple apology would have been sufficient enough, to acknowledge that they were in the wrong."
