9" Hot Italian Sub
Mogio's Gourmet Pizza Sachse

Mogio's Gourmet Pizza Sachse

5250 Highway 78, Sachse I-75048-4252, United States

Pizza • Lunch • Coffee • Italian


"Update: After 27 days, the refund promised in writing still hasn 't hit our account. We 're disputing. So to add to the terrible customer service, these folks are liars and will keep your money without delivering your food. Avoid at all costs.Don 't order here. We ordered tonight for delivery over an hour ago, the order said delivered. We checked our porch, we checked our cameras. Zero pizza anywhere. Husband spent 15 mins on the phone with someone named Brian who continually told us that we were wrong and that he wouldn 't remake and redeliver our pizza until his driver returned and confirmed it. Driver walked in toward the end of the call. Identified the front porch with a turquoise planter. That isn 't our house. Driver said oh no and they said they 'd redo the pizza and bring it out. An hour later, we are calling back. Brian is again arguing with us that we are wrong, that our address is wrong (on a saved account where we have ordered multiple times before). Now the manager Matt is on the phone telling us that we are wrong yet again. Telling us that our address is wrong and our phone number is also wrong. So I have no idea if our order is ever coming... but about two hours after this ordeal we 're still going around in circles. After 5 10 minutes with Matt, he said he 'd resend the order with two sodas. We had to ask them to just cancel the order and refund our money several times before they agreed.If this isn 't bad enough.... Two months ago was the last time we ordered here. That time, delivery was successful, but it sat in quality check for 45 minutes. Our pizza came cold and congealed. I called then and asked for a replacement or a refund. They agreed to a refund and it never came. This place is laughable. And based on the other reviews, it 's surprising that corporate still lets them continue to operate."