Thai • Asian • Vegan • Seafood
"I placed my order on the Thai Basil website mid afternoon for a 6:15 pick up. They received a text at 5:45 saying it was being prepared. I arrived to pick it up at 6:15 after receiving a text saying my order was ready. When I arrived no order was waiting. I waited for a while as they looked very busy but then asked as was informed they were making it. I ended up waiting for my food until 6:55 almost 1 hours of waiting. I asked how could I avoid this in the future and they said don’t order when it is so busy. This was not a good customer experience and as I was waiting for that hour I saw people come in, order and receive food. I understand things can happen and orders maybe missed but they did not seem to care about my hour wait and did not offer way to rectify the mistake. I will have to find a reliable Thai food restaurant now."
