"My partner and I had almost the same experience shared by Quinton C. on 10/28/22. Last night, 12/3/22, we went in to Shibu for dinner. We were completely ignored for quite some time as we waited in the lobby, not even asked how many for dinner or that there would be a wait time, etc. Nothing. It was as if we were not standing there. Others who were seated and waiting were attended to promptly. A staff person finally came to the front counter after quite some time (not sure exactly how long) and asked if we wished to be seated at a table for two, to which we replied yes. She led us to a tiny table with the most uncomfortable metal folding chairs I had ever sat on, similar to school auditorium seats. She bypassed empty tables with nice cushioned chairs and took us the worst seats that they have. A young male server then brought us water. After that, no one ever came back. No one took our order or acknowledged us in any way. The servers periodically glanced our way but never stopped by for our orders. We waited and waited, trying periodically to catch someone's eye. By then we were becoming angry at the treatment. Between the initial ignoring, the lousy seating and the complete lack of service we were fed up. We left and went elsewhere. As we left the restaurant, not one staff member showed the slightest concern that two customers just walked out because they were being ignored. I am also (part) African-American; I had the distinct feeling that we were most unwelcome there. Strange, because we have eaten there before and been treated nicely, although all the servers last evening were people we had never seen before. The people we were used to seeing were apparently not on duty or perhaps no longer employed there. When I read the review posted by Quinton C. we knew that we were not just imaging things or being overly sensitive. The only difference was that he was picking up takeout and we were (attempting) to dine in. We will never visit there again. Our favorite ramen restaurant will never see another dime of our money. A shame, as we really liked it there prior to this incident."
