"While I understand that there are fewer servers than before, the service this time was not as good as it was last month and certainly not like what it used to be before the pandemic. The person who served our water was excellent, and some of the other staff members were quite helpful, but overall it felt lacking.
One major issue arose when I called ahead to inquire about the pricing. The person I spoke with assured me that the prices were the same. However, when I received the bill, I was shocked to find that the senior price had increased by $8, and the adult prices had gone up by $7 each. I get that many restaurants are raising prices due to economic challenges, but it was frustrating to be told that the prices were unchanged when they clearly were not. This resulted in an unexpected extra charge of $29, which I hadn’t anticipated.
When I finally managed to ask the waiter about the discrepancy, he explained that the prices were different because more food had been added. The only addition I noticed was the hot chocolate, which, I must admit, was quite delicious. I believe the staff member answering the phone should provide clear and accurate information regarding pricing, and I felt misled by the waiter as well.
At this point, I’m not sure I will return. Also, I’m curious about the change to "Mexican Grill." The manager, who has been there for years, is always pleasant and accommodating, but I can't shake off the feeling of disappointment from this experience.
Joanne Terry"
