"I tried calling the restaurant eight times between 6:30 PM and 7 PM. Each time, my call was answered but put on hold, without anyone greeting me. Three out of those eight times, I was left on hold for over five minutes, yet no one picked up. I kept hanging up and calling back, but still no response.
At 7 PM, after waiting for 2 hours and 15 minutes, I decided to drive to the location to find out what happened to my pizza since I’d received an email at 6:50 PM saying my order had been delivered—though it definitely hadn’t. As I walked to my car around 7:05 PM, the driver finally arrived with my cold pizza. I asked him what had happened, but he didn’t speak English and couldn’t understand me. I’m extremely frustrated."