Avo Grain Bowl
Shake Shack Madison Square Park

Shake Shack Madison Square Park

Square Park, 23rd Street And Madison Ave Madison, New York, NY 10010, United States

Meat • Cheese • Brunch • Burgers


"Burgers: 5 stars Service: 3 stars what can anyone write more about Shake Shack in Madison Square Park? it’s the OG location, the burgers, fries more are consistently very good; and it’s a great place for low-key casual al fresco dining day or night. use the Shake Shack app to order. headed to the pickup window after waiting past my pickup time and asked about my order. the pickup window person said it was probably not ready, but went back to some screen to see if my order was ready. she returned and then looked at some of the orders that had been sitting there and said “here’s your order” and handed me my bag. looked at the order sticker on my bag and it had been sitting there for 15ish minutes. burger was lukewarm-ish not hot. still tasted very good. never received the “pickup your order” text which you’re supposed to get right before your pickup time. it also seemed like no one was in charge at the order window bc it seemed like different people were calling orders to pickup. i still don’t get why the Shake Shack app doesn’t just have a countdown to your order being ready like other food ordering apps. why isn’t there some sort of big digital screen at the Shake Shack showing what orders are up and in-progress and you just show your receipt or phone screen to get your order? so many other casual and fast food places just use digital screens and the app to show order status. tbh, depending on different staffers in a fast-moving kitchen to call out orders to customers waiting outside is antiquated. if this was some mom-n-pop place I’d understand the lack of innovation but Shack Shack is a legit global chain and this is a iconic location. my Single Shack Burgers tasted very good albeit not very hot. cheese melted. the bun soaked up the burger flavors. the patties were well-seasoned and everything else in the burger else comes together nicely for one satisfying eating experience. the outside trash can was overflowing. gross. not sure if the park is responsible for the trash removal or Shake Shack is but maybe use more trash cans OR have someone empty them hourly. weird."