"I like their coffee. I usually get an iced americano. I also get their blueberry muffin which is really good.I 'm giving them a 2 star rating because of their customer service and disregard for it. I 'm a student at Southwestern Law and sometimes I want something different than Starbucks so I come here. However, they make it difficult with their bad customer service to want to continue coming here. First, my buddy and I came here before class to get some coffee and pastries. My buddy asked the cashier if she had any dairy free pastries because he can 't eat dairy and she said I think these dairy free. They should be. So I asked, is there a way to be sure? And she responded oh I 'm sure they are. They 're labeled. Made me wonder if she 's just guessing at this point. Then, as we are waiting for our coffee, I see the cashier talking with her coworker (idk if it 's the manager) about our order, so I walk towards the counter and ask if everything is ok, and she said yea. Turns out the cashier charged my friend less for the muffin he got. So on our way out, the cashier tells him hey, wait, I 'm sorry. I charged you the wrong type of muffin. That one cost more, I need to charge you the difference. She stopped us on our way out to charge us a dollar off her mistake. Now yesterday, I go in and get an iced americano, the woman charged me $5 for a regular iced americano (I drink mines dark, no sweetener). As I was paying, I thought to myself did she charge me for the large one? I assumed she did. When I got my drink it was a regular sized americano, not the large one. I asked the male worker if his menu was recent and up to date, and he replied yea it is. So I point out that I was charged 5$ for a regular sized American and their menu says it 's 5$ for a L. Then he tells me Oh I guess it 's outdated then. So inconsistent, and they 're basically just answering without even knowing, just like the cashier did with the muffin and now this. If it 's $5, I don 't mind, but just be honest or at least make an effort to look into the issue. The dude just disregarded the issue and walked away as if it was not a legitimate question. Funny how when they charged less, they made sure to stop someone before leaving the store and get their dollar back. But when they overcharge someone, or they are inconsistent, they seem to brush it off and disregard any error on their end. I wonder how many people they do this to?"
