"Three friends and I went to Luna's last night around 7pm. The menu looked nice and we hadn't tried the new location yet. Ordered homemade lemonades which were tasty and came out in around 15min. At about this time, a larger party of about 8 people was seated next to us. We waited a while, and perhaps around 7:30 our one appetizer came out. Then, at about 8pm, many of the entrees for the large nearby party arrived. Soon after, two of our entrees arrived. Both single bao buns, which we had rather expected to include multiple bao buns given the price $6). We waited and waited. 8:20ish the third entree arrives, and after much pleading with the waiters, we received our final entree at 8:45. 1 hour and 45 minutes to make a bowl of bulgogi. At this point, the table with the large party had already finished all of their meals. We had arrived BEFORE them and had fewer dishes. I truly don't understand why a restaurant would operate like this. The wait staff and the lemonades were lovely, but those were the only positive aspects of this experience. I understand that almost every table was full last night, but it's in Luna's best interest to serve customers in a timely and reasonable fashion. In addition, prices are quite high given the quality/quantity of food. I won't be returning anytime soon."
