"When we arrived, we requested to be seated in a far corner to allow for more space from other diners. However, the host denied our request, claiming the other half of the restaurant was closed, leaving us seated too close to two other parties, despite the entire other half being unused. At this point, we were already regretting our choice to dine here; we had hoped Tonka Hills would demonstrate responsible practices.
When my grandmother asked our server if she could wear a mask while serving us, the server was taken aback and said that she didn’t have one. It was disheartening to see such a complete lack of awareness about the ongoing pandemic. My grandmother has been a loyal customer for years, but I worry that this experience may deter her from returning after the disrespectful treatment from both the host and our server.
Although they maintained a “nice” demeanor, it was clear they dismissed our concerns, even laughing at our reasonable requests considering the circumstances. It feels as though the staff is disconnected from the reality most people are facing right now, which is unfortunate since the food is truly excellent. I'm saddened that I can't support them further until they improve their leadership and responsiveness to these critical health concerns."
