"I’ve been a loyal customer at Kim Son Cafe, regularly spending over $100 each visit. So, I was really surprised when the staff member who delivered my order to my car window started scolding me for not using the app to place a curbside order. For the record, I called ahead to confirm they were still offering curbside service, and they confirmed they were. Then, when I tried to order through the app, there was no option to select curbside pickup. Usually, I just call them when I arrive, and they bring the order out with no problem. This time, though, the girl who brought my food was unnecessarily rude. If curbside was an issue, I would’ve gladly gone inside to pick it up. I genuinely enjoy the Vietnamese/Chinese food here, and the location is convenient for me. My advice: don’t advertise curbside pickup if you don’t want to provide it, or at least make sure your app offers the correct options! I know the app can work properly — I use the same one to order curbside from another restaurant without any problem."
