Blizzard Cake (10
Dairy Queen Grill Chill

Dairy Queen Grill Chill

3250 Duportail St, Richland I-99352, United States

Grill • Burgers • Fast Food • Ice Cream


"This restaurant is by far the most dysfunctional in the entire Tri-Cities. This includes the establishments that have regular fights nightly. I guess i should explain. On two occasions i was picking up food orders, set to pick up at the restaurant. I arrived as the app recommended and informed the staff i was there to pick up my order.. Not only was my food not ready to go.. (After 15 minutes after the recommended pick up time but I could see portions of my order sitting under the heat lamps (They were two orders of Chicken strips and Fries with a side of gravy)...I understand businesses can get rushed and have to backburner some orders in order to expedite others. But when an order can be completed... by simply putting the food... into a bag.... and then handed to me or even set on the counter) and the staff instead would rather... gossip... play pranks... harass other employees... The worst of the bunch I think is the individual that I have deemed Glasses Ponytail She would be the one to not only simultaneously know about my order. but then continuingly ask what is missing.. I would answer my food GP would then go and ask about the food to the cooks/Ice cream makers.. and then get sided tracked and then start the cycle all over again. Eventually somehow thru the power of sheer will.. the food would then get into the bag.. but again GP would grab the bag.... and then just need to turn around and hand me the bag.. instead... gets distracted.. puts the bag back under the lamp and then goes elsewhere.And here is the kicker.. I said twice.. So not only did this Unprofessional behavior happen once... but it seems to be a Trend at this DQ Both Times GP was the Culprit. I will say the first time was worse. because During that event.. GP did the same as listed above.. but the unique act this time was.. She logged into the Cash Register.. Ordered some food.. paid for it.. Went to the kitchen.. Grabbed the food she ordered.. And then put HER FOOD into a bag, while mine sat under the lights STILL.. and then proceeded to log out and then leave for the day..Both occasions I have bit the bullet and just took the monetary LOSS due to the fact even when asking the employee about my food, i was never any closer to getting anything. So I guess in summary.. I just paid DQ $24.86.... To never eat there again.. FOR SHAME...."