"I placed an online order for the country grilled cheese, which is supposed to be served on country white bread with cheese, bacon, and tomato. When I picked up my order, I didn't open it until I returned to work. However, what I found was a grilled cheese sandwich on ciabatta bread, without any bacon or tomato, and no explanation. I called the restaurant to let them know about the mistake, and they informed me that they were out of country white bread. I inquired about the bacon and tomato, and they confirmed they still had those items. I pointed out that I received something entirely different from what I had ordered. They asked me to come back and return the sandwich, but I explained that I was at work and couldn’t do that. The staff member didn’t offer any further assistance. I told her I would return later for a refund, and she hung up on me. While other food I’ve tried from them has been acceptable, considering their prices, I expected better quality. I’ve decided not to order from them again, and now I understand why my coworkers have stopped as well."
