"We visited last night after a phantoms game. When we walked it the space was fairly empty which was good as we were all pretty hungry and figured we’d get to eat quickly. We sat and didn’t see a server for over 20min, who then tried to take care of the table who just sat ‘as they were seated before us’. It just went down from there. The Moscow mule I ordered was only lime juice, it became a joke at the table it was so bad but we never saw the server to complain until the food came out and at that point we just wanted to eat. The food took forever. The server told us she’d have to look for silverware when my bf asked if I could have a fork, I order Mac and cheese, one was found. We were then informed they were out of napkins, which the other 3 at the table had ordered burgers so they were necessary. I managed to find 3 napkins under the bowls so how out you were, I’m not sure. These issues were blamed on the banquet upstairs but if you can’t give all guests a good experience don’t have the dining room open with a banquet. All of the food was cold: the soup to dip the pretzels, the Mac and cheese, the burgers. We never saw the server again to even say something and at this point it had been an hour since we sat so we ate. The food tasted good but apparently warm food is too much to ask for. We had also asked for the Sixers game to be turned on (the Lakers game was on? , the host told us to tell the server, the server ignored us, the bartender was great and did it. Overall I’m not sure what the problem was but mediocre experience at best."
