Burrito De Machaca
La Fonda

La Fonda

1001 7th St, 93280, Wasco, US, 92380, United States

Meat • Beer • Tacos • Drinks


"I have only ate at the Wasco La Fonda a few times. My girlfriend lives in Wasco and she has suggested this restaurant a few times. I have always loved the La Fonda on Niles in Bakersfield.This past Saturday it was raining and around 6pm my girlfriend suggested La Fonda’s nachos and tortas. We headed there. When we walked inside there was only 1 lady waiting for her order, other than us it was completely empty. We had stood at the counter for about 2 to 3 minutes waiting for someone to come up front from the back. When the lady finally did she grabbed a phone call that had just started ringing and took their order before taking ours.This is where something went wrong. We placed our order and got our drinks. Another guy walked in and placed an order. We then sat there watching people come in and grab their call in orders and the guy who ordered after us get his order and leave. After 35minutes my girlfriend went up to ask what the status of our order was, but again she waited at the counter for another 3 or 4 minutes until the lady came up and asked if we hadn’t received our order. My girlfriend told her we had not. She then proceeded to explain that apparently our order had got missed when the back printer ran out of paper. Our order was apparently in limbo. The employee then asked if we wanted our order or a refund. After quickly asking my girlfriend what she wanted to do, we asked for a refund.I had paid $32 total for the food and two drinks. She refunded me a little over $24. I told her it was $32. She said “yeah but the drinks.” I didn’t argue but from my perspective is I’d have spent no money here if I hadn’t stopped here. In my opinion, and I know it’s my opinion, but to settle this situation and make me whole for waiting and getting nothing from this place would be a full refund. I was not happy with the resolution but I also am okay with their decision. But it’s my decision that I will never again visit this location and never spend another dollar at the Wasco La Fonda. I hope La Fonda is happy with the $6 they kept for the drinks, because it cost you a customer in the future. 41 wasted minutes.I gave them 2 stars because in the past the food was good but I can’t abide the service here and the way they resolve customer complaints or issues."