"*Initial Experience Was Disappointing, But the Owner Made it Right*
I ordered takeout online around 11:45 PM, and my order was manually confirmed with a promise of being ready in 10 minutes. However, when I arrived at 12:15, I had to wait an additional 20 minutes. I thought, "Well, at least it will be fresh," but unfortunately, I’m not sure anything was actually fresh. The chicken in both my General Tso’s and my husband's Orange Chicken was so overcooked that it was crunchy and tough; I couldn't even finish my meal. The flavor was good, but there were pieces I couldn’t chew or cut with a fork and knife. The crab Rangoon was mediocre, and my husband said his fried dumplings were just okay, but they too tasted like they had been sitting out for a while. My son's Szechuan shrimp was decent, but the texture of the shrimp was odd and unappetizing overall.
I was so frustrated after spending over $60 and still being hungry that I decided to return over half the food we ordered. I was eager to see how they would handle the situation, which would affect my review.
*Update*: The gentleman I believe to be the owner initially seemed reluctant to assist us. He did offer a $20 refund since some of the food had already been consumed, but after seeing that there were still two complete dishes left, he agreed to remake the chicken dishes. The replacement meals were significantly better, so I’ll adjust my review to 4 stars, acknowledging that the owner took the time to fix things."
