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**Pros and Cons Review**
**Pros:**
- The location is absolutely stunning, with breathtaking views from every area.
- It's conveniently close to Booth Bay.
- Just a short distance from Booth Bay Lobster Wharf, where we enjoyed meals twice in two days.
- The housekeeping and outdoor dining staff were exceptional—always helpful and friendly.
- The food was great and the handyman was very friendly.
- There was even contra dancing!
**Cons:**
- Parking can be a challenge for larger vehicles.
- There was a sewage smell on the front lawn after heavy rain.
- Some rooms lack air conditioning, which can be uncomfortable during muggy nights in Maine.
Unfortunately, the most significant issue we encountered during our two-night stay was related to a problem with our sink, along with how the manager handled the situation. I’ll elaborate below.
On our first night (we stayed in the Main Building), we discovered that our sink wouldn’t drain. After calling the front desk, a handyman arrived shortly thereafter. Since we were heading into town, he had several hours to address the issue. When we returned two hours later, we found him still working in our room. Given that we couldn’t access the bathroom to get ready to go back out, I went to the front desk to explore our options. I inquired about changing rooms, though I was reluctant to pack everything up.
The front desk staff was very kind but informed me that they needed to consult the manager for further assistance. The manager eventually met us and indicated that she needed 10 minutes to speak with the handyman about the problem. When I asked about a discount for the room we couldn't use for several hours, she responded, “I don’t really want to discuss that until I talk with the handyman.” When I mentioned we had already been out of the room for several hours, she rolled her eyes as if she thought I was exaggerating (which I wasn’t). She also suggested we could stay in the room while the handyman worked, even though the bathroom was cluttered with tools and he was sitting on the toilet watching the sink.
To me, an ideal response would have been, “I’m so sorry for this inconvenience! That sounds incredibly frustrating. Let me see what I can do; please enjoy a drink and snack in the restaurant, and I’ll get back to you as soon as possible.” Unfortunately, that wasn’t the case. We ended up wandering around the property before heading to the restaurant to get a drink as it began to rain, with nowhere to go.
Thirty minutes later, the manager called to say she had been looking for us around the resort, which is why the 10 minutes had turned into 30. She had my cell number (which she had requested), so I don’t understand why she didn’t just call us. She apologized but said we would have to switch rooms because the issue was larger than the handyman had anticipated. She then sent a cart for us to move our luggage in the pouring rain. The young woman who assisted us was lovely, but the new room, located on the far side of the resort, had no air conditioning.
After all the inconvenience, the manager offered us a $100 credit as a resolution. However, I would have preferred her genuine concern and assistance. Sadly, her lack of hospitality is the main reason we won't be returning. We understand that issues can arise, but in the hospitality business, it’s essential to be hospitable."
