"We arrived a few minutes before our reservation time and were seated almost immediately. We waited 10 minutes before the waiter took our drink order. After ordering drinks, food, and chips and salsa as an appetizer, we waited for our drinks to arrive, which took about 10 minutes, but the chips did not come promptly. The waiter left after dropping off the drinks and did not return for at least another 10-15 minutes. When we inquired about the chips, they arrived 30 minutes after we ordered them, with the salsa being warm from sitting under heat lamps. We then waited over an hour for our food to be served, which was cold and barely edible, having congealed in some places. Despite reminding the waiter about the lack of silverware, it was never brought to us. Eventually, we had to ask the hostess for silverware. After finishing our meal, we requested a drink refill which did not arrive until we had finished eating. We also ordered dessert and the check at the same time, but it took an additional 15 minutes for the dessert to be served. In total, it took over 2.5 hours for our party of 8, including 3 kids, to order and be served. Despite not being exceptionally busy, the service was slow and several other parties of similar size experienced similar issues. The experience was disappointing and some diners ended up leaving with mostly uneaten food."
