"It 's almost heartbraking for me to write this review, but after my last experice I felt I had to.When I say growning up, visiting this Piccadilly location was almost like fine dinning. I am not sure why, but when my family came here, it was like we was doing sumthing.I remember the servers all smiling, and lined up as you go down the line, pointing out everything that was hot and ready to go. The only way I can explain it was like this was Putting on the Ritz type eating.I thought I would take my grand daughter here so that she might experice that fine dinning move her away from the fast food, she so loves.It was anything but. Yes the resturant looks same, but everything had changed.As I went down the line, the food didn 't look as fresh as I remembered. It looked like there were only 3 people serving the line. Now I get it, parts of the experices is self serve. But I recall there being someone at each section of the line. Not any more.I got to one section (vegtables) and found two older ladies seem to be having a conversation; and regardless of me standing there, whatever they seem to be talking about, had to be talked about. So I waitied.Once I was reconized, just then...And Amber Alert hit everones phone, and I was told Oh I am sorry, I got to check this, somebody bady done been stolen! . So I waited again.You see, somehow this lady was going to be able to read the message and contribute something to the rescue of the child even standing being this line at Piccadilly 's.She then tells me that she had to check it Because it could be your child out there missing! No it couldn 't...my child is right here with me.Next stop, the chasier. And what do you know, I am still awaiting somebody to stop doing what they are doing to notice I am standing there.As I order, my grand wanted the chicken fingers, of witch had not been ready. But I was told It would be up and ready by the time I get to my table.And then 20 min later, no chicken fingers.I was given a refund, and I think they understood how crazy this was. But it was sad to see such a great place run so bad.I felt like there was nothing left of my time growing up. The Mall was already dead, but I thought Piccadilly would hold up."
