"After waiting about 45 minutes, I received my meal. While this wasn't a huge issue, I’m diabetic and had to eat shortly after taking my insulin. Unfortunately, I was very disappointed with the food. The wings were undercooked, and the fries were barely warm. I called the restaurant to express my dissatisfaction and spoke to the same person who took my order. After explaining the situation, I was put on hold. When she returned, she offered me two options: a refund or a remake of my order for pickup. I explained that I didn’t have a car at the moment as my partner was watching a game at a friend’s house.
I asked to speak with the owner and waited a few minutes. When she returned, she informed me that the owner said they weren’t doing any remakes and that I would have to place a new order instead. I was shocked by the lack of customer service and refusal to address a legitimate complaint. I didn’t ask for extra money or compensation; I simply wanted my order to be correct and a refund for the mistakes. Instead, I felt dismissed.
I have since read many other negative reviews about this restaurant, and they seem to share common themes. Sometimes the food is acceptable, but many complaints appear to go ignored by the owners. It seems like a "hit or miss" experience, but in terms of customer service, I would rate them a big fat F."
