"I'm one of the staff members at G & S, and I wanted to reach out regarding your recent experience. I had the opportunity to speak with your brother, and we sincerely apologize for how our driver reacted. As a consequence, he has been suspended from work for a day, and my boss has addressed the issue with all drivers to ensure this doesn’t happen again. Losing a $55 order to a prank call was frustrating for us as well.
We want to assure you that your brother will not be barred from ordering from our store. If he decides to order again, we’ll just ask him to confirm his name and details. I’m truly sorry if you didn’t receive our best service or food during your visit, and we would love the chance to prove that our food is actually quite good.
I hope these prank calls cease, for your sake and for all the other businesses impacted as well. If you have any questions, please feel free to call the store and talk to us.
Best regards,
[Your Name]
G & S"