"Ordering from Fortune Hawaii has sadly been the worst experiences for pickup orders and customer service that I’ve ever seen. I’ve ordered several items on their menu, on a few occasions. Everything looked unappetizing and tasted like it was old, not to mention the meals meant to be hot we’re all so cold, like it could have been out of the fridge. I’ve only ordered here because I’m visiting a friend and it’s fast and convenient but we are no longer going to. The gentleman receiving the calls is not friendly at all and has only ever been completely rude to us. I called to ask what was in the pu pu platter since one of the meats looked like canned spam. I was put on hold right after I told him it was cold. Hung up every time I called back. They don’t deal with complaints whatsoever apparently, forget a refund or new order. I understand that it is a lot of work to run a restaurant or food business but this is poorly managed and poor quality. Very disappointed and do not recommend."
