"Ordered 2 bacon cheese burgers to go on 05/12/2023. It was 30 mins till they closed. At, first when I walked into place my order the young man said the kitchen was closed. Then, he said.... Would you please wait for one moment and walked back to the kitchen. Came back and said what would you like to order? I said I wanted 2 bacon cheese burger meals Togo. He, rang up my order which was over $20.00. I then went down to the local convenient store while they were preparing my meal. Or so I thought that they were. I came back to Melanie's bar grill to pick up my Togo order. When, it hadn't yet been made. Because, the young man that rang up my order told me that they were starting to prepare my 2 burgers and that it shouldn't be much longer. Mind you, I ordered my Togo order at 9:33p.m. I returned from the store back to Melanie's at 10:07p.m. I know for a fact that I sat there waiting for my meal another 10 minutes so that would have the time at 10:17p.m.He then brings my order finally to me. I go home. Open what I thought? Was going to be this flamebroiled hamburger meal with freshly cut french fries . Needless to say it was the total opposite. The hamburger itself was a pretty good sized 1/4 lbs so the hamburger patty was a pretty good size I will give them that. But, as far as everything else the burger meat had no flavor it tasted like it was fried instead of flamebroiled the bun was wet the salad fixing were stale and the french fries were frozen packaged fries.Now, I know that I should not have assumed that the burger would be flamebroiled or that the fries were freshly cut fries. But, for as long as I waited for my meal and what I paid for it. One could only assume.The worst hamburger I've eaten in a long time. I'm going today to take back the uneaten meal to Melanie's bar and grill. I do expect to get a full refund even though the young man never offered me a receipt. They should know their own hamburgers. Right?Well, I will give an update on how they handle my situation. I will say this. It will be interesting to say the least. Wether Melanie's bar and grill is truly 100% customer satisfaction or if they refuse to give me a refund because I don't have a receipt that I was never given in the first place. I can almost bet you that this mom and pop grill will refuse to give me a refund and will tell me that I'm on my own. This is why I will give an up date to see if Melanie's bar and grill is going to stand-up and do the Right thing instead of sending me on my way one really irritated disappointed customer ?"
