Chimi Changa
La Gran Fiesta Mexican

La Gran Fiesta Mexican

9770 Highway 69 S STE K Tuscaloosa, AL 35405-8782, United States

Cafés • Coffee • Mexican • Breakfast-brunch


"I live close to this restaurant so I decided to give it a try for my first time. I ordered for my fiance and myself for a Friday supper date after a long day at work. So I get home and me and my girl start eating. The chimichanga and burrito plate wasn 't bad at all. After we both had a few bites of our supper we went for our chips and cheese dip. So far everything was decent until my fiance spotted a roach in the chip bag while I was holding it. I automatically squeezed the bag shut and got my phone to take a picture. When I called the restaurant and the hostess told me to send her the pictures and he would call me asap. So the next day, today, I messaged her phone asking if there was a reason he never returned my call? So he calls me about 30 minutes later. He says they spray 2 times a month but couldn 't give me their name. I didn 't call for a free meal, I called for principal. His words was extremely few without remorse and assured me that they don 't have any bugs . So when I asked why they spray twice a month for bugs they don 't have his reply was have a good day and hung up. I do not know this managers name nor is it important. He 's rude and without any remorse so 5/20/22 is the first time I 've ever left a bad review. Look at the pictures and reviews before you eat here. My next call will be to the health department. It 's not about the meal , how I was talked to as a customer is disturbing. I have two houses and never had any problems with roaches before. I will definitely not be going back to La Gran Fiesta!!"