"We ordered two stir-fry dishes—one was supposed to be a shrimp and beef combo, and the other just beef. However, when the food arrived, our order was wrong; we got chicken and shrimp instead. We informed our waiter, who responded quickly, but then came back to say they didn’t actually offer a beef and shrimp combo. I pointed out that their menu clearly showed both options.
The waiter went to check with the chef and returned saying if we wanted the beef and shrimp combo, we’d have to pay an extra dollar. Wanting to just get our meal, we agreed. They took back the incorrect order to fix it, but the replacement was basically the same dish with only a few pieces of beef added on top of the chicken, which we had explicitly said we didn’t want.
To make things worse, the food was cold. Overall, this was a very disappointing experience. After spending so much, we expected better service and a genuine effort to correct their mistakes, neither of which happened."
