"The ambiance was overwhelming, and the service left much to be desired. We first ordered an appetizer, only to be told it was no longer available. Then, we tried to order a special, but it turned out they had run out of that as well. We were promised fresh bread from the oven multiple times, but it never arrived. While the food itself was good, it didn't rise to the level of greatness we had hoped for.
Moreover, our table wasn't cleared promptly during our meal, which contributed to our overall disappointment. When we brought our concerns to the manager's attention, he seemed disinterested in our feedback. Considering we were paying $30-45 for entrées, we expected significantly better service.
To be honest, we won't be returning to Ben's Chop House. Instead, we'll stick with Buckhead Grill, where we consistently experience excellent food, great service, and a much more pleasant atmosphere—all at a similar price point."
