"15–Second Summary: (My longer Review is also listed further below for those wanting details): Nov 4, 2023: Exceptional customer service from employees, Sam and Robert, and a delicious breakfast made to my specifications Scotty’s Family Restaurant in Whittier, California. Will definitely, DEFINITELY return the next time I’m in Whittier. SOME READERS WANT DETAILS, SEE BELOW: WHEN: It was Saturday morning around 8:45 AM; The air was a bit chilly, as expected for November. There was a polite sign, asking customers to wait there, under the covered sidewalk, to be seated. Two parties ahead of me were being attended to by an employee. I like when employees wear the company’s shirt; easier to differentiate between customers and staff. FIRST IMPRESSIONS: Moments later, a tall, clean-cut employee named Sam came towards me, “Hi. Let’s get you out of this chilly air and get you inside. Would you like a table or the counter?” I chose the counter. First impressions really do matter. In less than a minute, employee Sam demonstrated his innate customer rapport building skills. Great first impression. As I settled into my seat, Sam asked if he could get me anything to drink while I looked at the menu. “coffee with cream and sugar please”. And then I was delighted to learn that they have different kinds of milk and creamers. The coffee steam high-fived my eyeglasses. Nice. I WANTED SOMETHING NOT ON THE MENU I GOT IT! DELICIOUS! The menu is generously extensive. Though upon further review, I was a bit surprised that Huevos a la Mexicana was not on the menu especially since the rancheros version was on the menu. Hmmm “Sam, any chance that the cook could make me Huevos à la Mexicana?” Sam said he’d be happy to ask the cook. Before I knew it, Robert, the Owner’s son, came over to clarify what I wanted; he was relaxed and listened attentively, After I thanked Robert for being willing to make the breakfast I wanted, Robert said ”hey if I got the ingredients, [and the kitchen is not mad crazy swamped with orders already], then, I’m happy to make what customer wants give me a few moments.” Yippee! Soon after, my breakfast came exactly the way I wanted and it was delicious. The crowning touch was the unexpected addition of one large jalapeño that Robert had charred on the grill, and when I cut into it and tasted it, it had this smoky depth to it really delicious. Sitting at the counter, and watching Sam be in the moment, appreciating his customers, anticipating their needs, and Robert, one eye on the grill and one eye on his fellow staff and customers I could feel the ease of the team of employees who work at Scotty’s restaurant. They really get along and they help each other out and they really want the customer to be pleased with their experience and the food at Scotty’s restaurant. I saw the synergy, felt it and it’s awesome. EAT AT SCOTTY’s RESTAURANT! So, dear Reader, go to Scotty’s restaurant in Whittier California, and enjoy the ambience of a hard-working staff, striving to give you a truly satisfying customer and food experience at reasonable prices. Enjoy! Thank you again, Sam and Robert! Parking: No problem with parking. I’m visiting Whittier from another state. When I was driving towards Scotty’s restaurant, a tree, on the right side of the street, blocks the sign for Scotty’s. so it took me a moment to realize that I needed to make a right turn real quickly. Once the city workers trim back these publicly owned trees then the Scotty’s restaurant sign would be easier to spot so that you can turn in towards the restaurant."
