Citrus Cabana
Topgolf

Topgolf

4627 Koval Ln, 89109, Las Vegas, United States

Full • American • Catering • North American


"UPDATE: 6/7/2023 Thank you Mark!!! I received a phone call from their Senior Manager Mark who offered to assist me providing two options for me. Mark exchanged the hat for me : which was all I wanted. A simple fix and now a happy customer/player again with a hat size they can wear. Thank you Mark for making it right. 6/6/2023 I am appalled at the service I just received at the Las Vegas Top Golf. I purchased a hat on my vacation from the Top Golf in Richmond, VA. The hat is a S/M I need a L/XL. I showed up to the Vegas location where I reside to exchange it for the right size and was told no because it doesn 't say Las Vegas on the hat and Roni the manger even refused to refund me the money. I asked if they were franchised and was told no, but again because it didn 't say Las Vegas on the hat she couldn 't do it. Pretty much take the L or fly to Virginia to exchange it. Spending hundreds at this location and even visiting the other locations the company has this is how I 'm treated. Roni Villescaz didn 't even try to find a solution. I had the receipt and cc I paid with. Top Golf needs to fix this. What would it have been to exchange the hat. This is what is wrong with the service/hospitality industry. What happened to providing service. Roni and her team that was sitting in the store doing nothing but sitting down offered no help then had the nerve to say stay safe . Fix it Top Golf!. Make this right."