"I placed an online order for delivery with Iron Charm, totaling $27.35 (not including delivery fee, tax, and tip). I realized that the paper version of the menu indicated “Order $20 FREE Spring Roll or Egg Roll.” The online ordering site did not offer this, so I called the restaurant to inquire. The “not-so-polite” woman, that answered the phone, advised that I was not eligible for this free item because I ordered using the site and I paid with a credit card. The paper menu does not indicate these exceptions. The food was not bad, but there also was nothing exceptional about it—very average. Nevertheless, I do not like when businesses publish offers, and then, have these unpublished/unwritten exceptions that disqualify customers. The value of the freebie is $1.48, so it seems that this business would honor the advertised offer without regard to payment method or the medium utilized to place the order. I refuse to patronize businesses that employ such unscrupulous tactics to draw patrons and employ unpublished rules to disqualify customers from benefitting from certain offers. My impact on this merchant may result in nothing, but I wanted to share my experience because unlike their average tasting food, the failure to give me a free spring or egg roll, left a horrible taste in my mouth. ???"
