Cookie Sammie
The Cupcake Queen

The Cupcake Queen

201 W South Main St, Waxhaw I-28173-0136, United States

Food • Bakery • Catering • Cupcakes


"I am a huge supporter of fellow local businesses. So when our daughter showed us a photo of a simple designed sprinkle cake with a smiley face for her 13th Birthday, I finally had the excuse to order a custom cake from The Cupcake Queen. I also expected it to look like the photo I downloaded on the businesses website because that 's what you expect when you order a custom cake right?First photo was what we asked for and second photo is what I picked up on my way to set up for the party.When I told the employee at the register that it wasn 't quite right she took it to the back to where I assumed a quick fix would happen and I 'd be on my way.The owner/baker/artist came out herself instead, holding the cake and insisted on schooling me on how she cannot make the cake look exactly like the photo provided because I do not know the source of the design and it isn 't my original .It 's a smiley face.Yes, just a smiley face.For a girl who hasn 't had a party in years because of Covid and just asked for a simple smiley face cake.She brought the cake back out with an icing smiley face on it in the color of beige, like the chocolate icing that was inside. That 's fine and all, except it was invisible against the sprinkles.I had to go and quite frankly wasn 't prepared to be confronted in that way while picking up a cake so I let it be and left with my beige smiley cake. We had a laugh at the party when I told the story,so I guess it wasn 't a complete loss.Communication was key here. If you don 't really do custom cakes then you should let everyone know on your website while placing an order, BEFORE they pay, what you let me know upon pick up and after I already paid. Your pride in original work is appreciated, however it isn 't what everyone wants all the time and you need to give the customer the option to choose you or not while knowing what they may or may not get.We appreciate honesty."