"The inconsistency in the restaurant's pet policy cost them our business. The next time I called to inquire, I was initially told that pets were allowed, but after checking with someone else, I was informed that they were not. Such mixed messages don't inspire confidence. It's hard to take a place seriously when there's a large "NO SMOKING" sign next to an overflowing ashtray on the patio.
You’re not losing just one sale; we eat out four to five times a week, but we won’t be returning here. Consistency is key in hospitality, and it can significantly impact sales. I suggest they look into this issue."
