"I am a regular customer at this restaurant and usually have a great experience. The service is usually excellent, with polite employees and prompt food preparation. However, my recent visit was disappointing. I was told my pizza would be ready in 3 minutes, but ended up waiting for 30 minutes. The staff seemed more focused on personal conversations than apologizing for the delay to the customers waiting for their food. The atmosphere was full of chatter but no one seemed to be concerned about the long wait. Overall, I was not satisfied with my experience."
