Crispy Potato Tacos
O'cado

O'cado

14568 Ventura BlvdCA 91403, Sherman Oaks, United States

Wine • Mexican • American • Ice Cream


"I have dined here a few times but this was the worst service. I arrived at pm. for reservation and my friends were running a few minutes late. When i was seated i said i wanted to order a glass of wine. The server dropped off the menu and then she did not come back for quite some time, and in the restaurant business, this is just not ok. I was surprised by this and decided to go to the bar and get it myself and after standing there for a few minutes and being ignored, i asked if i could order some wine and there was an awkward moment because my server was there too. It is a small place, but the bar was empty, the patio was empty and there were maybe four tables of customers, not overwhelming. It seemed there were two servers and a couple of bussers. Everything seemed to be slow I wanted help figuring out the wine selection and got a few tastes and finally chose one, went back to table and it did eventually show up. The food which was good, took too long to come out. They were out of of one of the two ice cream offerings after minutes we wanted to cancel desert but server said it was coming right out, which it did. She presented the bill quickly enough too bad the food wasn't presented as quickly. She told us that they had a reservation coming in shortly for this table...pretty rude considering that we were not lingering there for any other reason but for the kitchen or service being slow! I have been here several times and last time everything was terrific. Hopefully tonight was a one of. I will give them another chance because they do a nice job with vegan food, which is hard to find! I will say that when the server was at our table, she was pleasant and helpful but that's not enough. Not sure if the hiccup with the service is because she was new, or they were short handed, though frankly slow service at p.m. in a restaurant with a half dozen or so inside tables doesn't bode well"