"I really enjoy Donatos, but I've had some frustrating experiences recently. Twice in the last few weeks, I've ordered online after 9 PM, only to receive a call informing me that they closed early at 9 instead of 10 due to being short-staffed. I'm tired of the excuses. They really need to hire more employees, keep their hours consistent, or disable online ordering if they plan to close earlier than advertised. Changing hours frequently like this is not good business practice, especially when customers expect them to be open. They need to address these issues! Unlike Donatos, places like Papa John's and Domino's don't seem to have this problem. It feels like Donatos isn't busy enough and chooses to close early for their own convenience. Overall, the customer service has been very disappointing."
