"I ordered a dorilocos and was informed about what it would include, which was fine. However, I was told it was “spicy” in general terms. Perhaps the staff should consider offering different spice levels to prevent misunderstandings. When I tasted it, it turned out to be too spicy for my taste. I politely requested that it be remade, but instead, I faced attitude from the three women behind the counter who were rude and spoke to each other in Spanish about how I was a “bad customer.” They implied that if they made an exception for me, they would have to do it for everyone else. As a Puerto Rican, I understood everything they said—very disrespectful and entitled behavior from staff who clearly don’t care about their business. They would rather lose customers and money than do the right thing.
I frequently try new restaurants and typically spend more when I receive great service. I have a deep appreciation for Mexican culture and cuisine, and I always aim to support local Hispanic businesses. It’s disheartening that they perceived me as an inconvenience simply for asking them to fulfill their role. To make matters worse, they discussed me in front of me as if I wouldn’t understand. Unfortunately, I won’t be supporting this business again, unlike many other wonderful Mexican establishments in the area. I will also be sure to inform others not to support them either.
If you can't satisfy your customers, your business will fail. Regardless of language, poor business practices are simply poor business practices. How you treat others says a lot about who you are. Good luck!"
