"Over the past 30 years, with an estimated 1,500 visits, most of my food orders have been straightforward, making the process simple. However, I’ve encountered a few disappointing moments during my visits. As someone familiar with the restaurant industry, I understand that issues can arise, but the problems I've experienced at Papa's Pizza seem to be isolated incidents that shouldn't occur. Out of my 1,500 visits, there were only eight occasions where I had issues. The main concern is that the staff has consistently refused to acknowledge any mistakes on their part, even when I can clearly prove the error.
In four of those eight incidents, the remedy provided was inadequate. Twice, I encountered situations where I couldn't pay with a loan, leading me to personally pay for my companions' meals out of pocket and then try to redeem credit later. On my most recent visit, the resolution offered was entirely impractical. The person I spoke with suggested that if my order was wrong, I would have to wait until the food was redelivered. Unfortunately, I was pressed for time and couldn't afford to go through the entire process again. The alternative she provided was that on my next order, I could receive additional toppings at no extra charge. This meant that I would still end up paying the full amount for my current meal, which didn’t include any extras, but could potentially receive some additional ingredients next time. After being a loyal customer for three decades, this is not the sort of treatment one expects.
Overall, these experiences make me hesitant to trust them with the food I serve to my loved ones. How would you feel about service like this?"
