"My family has been coming here for a while now as regular customers (2-3 times a month). Last week we had a server who, while certainly an experienced professional, was new to this restaurant. The only way that showed was when I asked if my ordernormally comes with rice as a side. He went to ask and came back with a side of rice, explaining that what I ordered does notcome with rice but he would give it to me at no cost. This was absolutely not necessary and I took it as the restaurant, andthis server, putting the customer's satisfaction above what is probably less than fifty cents worth of rice. I would not haveordered the side of rice but I did eat some of it. After we asked for the check the manager came to our booth with the serverstanding behind her. She told me that my order did not come with rice. The server was obviously embarrassed. It was clear wewere being charged for the side of rice. I was not going to argue about that as the server was just trying to do his job welland probably had worked in order restaurants where giving aa free side off rice to a customer would not be an issue. I said OK . So here we have a new staff member trying to provide good service and a manager that not only won't back him, but madehim stand there listening to her tell the customer as much. But she then started reciting to me the ingredients of my order,pointing out that rice is in the dish and listing every single thing that was part of my order. I read the menu, I knew therewas rice in my burrito. What I didn't know was whether it came with a side of rice. So I had asked. i know this islong-winded but I am trying to be fair. The food was good. The service was good. But this manager put fifty cents of riceabove both her staff and her customer, creating a very uncomfortable situation for all of us. And I was not even disputing thecharge, which i feel I had every right to do. In the end I paid the bill, gave the server a generous tip, and the"
